Returns+exchanges

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Returns & Exchanges Policy

At AK GOODMAN LTD, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are happy to help you with returns or exchanges. Please read our Returns & Exchanges Policy below to ensure a smooth process.

1. Return & Exchange Eligibility

30-Day Return Period: You have 30 calendar days from the date you receive your order to return or exchange an item.
Condition of Items: Items must be unused, unworn, and in their original condition (including all packaging and tags) to be eligible for return or exchange.
Non-returnable Items: Due to hygiene reasons, certain products like earrings and personalized items (e.g., engraved jewelry) cannot be returned or exchanged unless they are defective or damaged upon receipt.

2. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

Contact Us: Email us at payment@akgoodman.net within 30 days of receiving your order to initiate the return or exchange process. Please include:
- Your order number.
- The item(s) you wish to return or exchange.
- The reason for the return or exchange (e.g., “incorrect size,” “defective,” etc.).
Return Authorization: After receiving your request, our customer service team will provide you with return instructions and a return label (for domestic returns) if applicable. For international returns, the customer is responsible for return shipping fees.

3. Return Shipping

Domestic Returns: For UK-based customers, return shipping is free if the return is due to a defect or error on our part. If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the cost of return shipping.
International Returns: Customers are responsible for the return shipping fees for international orders, and we recommend using a tracked service to ensure your return reaches us safely.
Return Address: Please send returns to the following address:
- AK GOODMAN LTD
  66 St Lawrence Avenue, Milford Haven,
  United Kingdom, SA73 3NB

4. Refund Process

Refund Method: Once we receive the returned item(s) and inspect their condition, we will process your refund to the original payment method used for the purchase.
Processing Time: Refunds may take 7-10 business days to appear on your account, depending on your bank or payment provider.
Shipping Costs: Please note that shipping fees (including the cost of initial shipping) are non-refundable unless the item is defective, damaged, or we made an error with your order.

5. Exchanges

Exchanging for a Different Size or Color: If you want to exchange an item for a different size, color, or style, please contact us within 30 days of receiving the product. We will provide instructions on how to proceed.
Availability: Exchanges are subject to the availability of stock. If the item you wish to exchange for is out of stock, we will process a refund for your original purchase instead.

6. Damaged or Defective Items

We take great care in packing our products to ensure they reach you in perfect condition. If your item arrives damaged or defective, please contact us within 7 days of receipt, and we will provide a full refund or send you a replacement, depending on your preference.

Please include:

A description of the damage or defect.
Photos of the damaged or defective product and packaging.
Your order number.

7. Non-Returnable Items

Earrings: For hygiene reasons, earrings are non-returnable unless they are faulty.
Personalized Items: Products that have been customized, engraved, or altered in any way cannot be returned or exchanged unless they are defective or damaged.
Sale Items: Sale or clearance items may not be eligible for return or exchange unless faulty.