Shipping Policy

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At AK GOODMAN LTD, we aim to provide you with a smooth and efficient shipping experience. Below is a detailed outline of our shipping policy.

1. Shipping Methods and Delivery Times

We offer Standard Shipping and Express Shipping to destinations within the United Kingdom and internationally. Estimated delivery times are as follows:

United Kingdom

Standard Shipping: 3-5 business days
Express Shipping: 1-2 business days

International Shipping

Standard Shipping: 7-14 business days (depending on destination)
Express Shipping: 3-7 business days (depending on destination)

Please note that business days refer to Monday through Friday, excluding weekends and public holidays.

2. Shipping Costs

Shipping costs are calculated at checkout based on the destination, the weight of your order, and the shipping method chosen. You will see the final shipping cost before you complete your purchase.

Free Shipping Offer

We offer free Standard Shipping on all orders over £99 for UK customers. For international orders, please check the checkout page for free shipping promotions.

3. Order Processing

Order Processing Time: Orders are typically processed within 2-3 business days from when they are placed. You will receive an email confirmation once your order is shipped, along with a tracking number for tracking purposes.
Shipping Delays: Occasionally, shipping may be delayed due to unforeseen circumstances, such as weather conditions, high order volumes, or customs delays. We appreciate your understanding during such times and do our best to minimize delays.

4. Tracking Your Order

Once your order has been shipped, we will send you an email with the tracking number. You can use this number to track the status of your shipment via the courier’s website (e.g., Royal Mail, UPS, FedEx, etc.).

If you have not received your tracking information within 5 business days of placing your order, please contact us at payment@akgoodman.net and we will assist you.

5. International Shipping and Customs Duties

Customs & Import Fees: International orders may be subject to customs duties, taxes, or import fees, depending on the destination country. These fees are the responsibility of the customer and are not included in the price of the product or shipping fees. We encourage you to check with your local customs office for details on possible charges before placing an order.
Customs Delays: Please be aware that international shipments may be delayed in customs. While we do our best to ensure timely delivery, AK GOODMAN LTD is not responsible for any customs-related delays.

6. Shipping Restrictions

Countries We Ship To: We offer shipping to most countries worldwide. However, there are some countries where shipping may be restricted due to shipping regulations or logistical challenges.
P.O. Boxes: We do not ship to P.O. Boxes or military addresses (APO/FPO).

7. Lost or Damaged Shipments

Lost Shipments: While we take extra care in ensuring your order reaches you, sometimes packages may get lost during transit. If your order does not arrive within the estimated delivery time, please contact us at payment@akgoodman.net, and we will assist you in locating the package or issuing a replacement.
Damaged Shipments: If your item arrives damaged, please contact us within 7 days of receipt with your order number and photos of the damaged item and packaging. We will work with you to resolve the issue, either by issuing a refund or sending a replacement.

8. Address Accuracy

Please ensure that the shipping address you provide is correct and complete. We cannot be held responsible for delays or issues that arise from incorrect or incomplete shipping addresses. If you realize there is an error in your address, please contact us immediately to correct it.